Refund Policy

Refund Policy

Last Updated: July 2026

Customer satisfaction is important to IPTV Edge.

Digital Products

Because our products are delivered digitally, all sales are generally considered final once delivery has been completed.

Eligible Refunds

Refund requests may be approved if:

• The purchased service cannot be delivered.
• A duplicate payment has been made.
• A technical issue on our side prevents activation and cannot be resolved within a reasonable timeframe.

Refunds Will Not Be Granted For

• Change of mind after purchase.
• Incorrect information provided by the customer.
• Device compatibility issues outside our control.
• Internet connection or local network problems.

Refund Requests

Refund requests must be submitted within 7 days of purchase.

Please include:

• Your Order Number
• Your Email Address
• A detailed explanation of the issue

Refund Processing

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Contact

For refund requests, please contact our support team through the Contact page.